What are the responsibilities of a Chief of Staff?

In a private household, a Chief of Staff’s responsibilities are centred around managing the day-to-day operations, providing efficient and discrete support to the Principal(s) and the household, and ensuring the well-being of all household staff.

The specific priorities can vary depending on the size and needs of the household, but typically this includes:

Household management:

Managing the overall operation of the household, including overseeing staff (such as housekeepers, chefs, gardeners, and nannies), maintaining the physical property, and ensuring that the household runs smoothly.

Staff supervision:

Hiring, training, and supervising household staff, including setting expectations, managing schedules, and addressing any personnel issues that may arise.

Budget management:

Handling household finances, including budgeting, expense tracking, and financial planning, while ensuring that expenses align with the household’s financial goals.

Event planning:

Organising and managing special events, gatherings, parties, and holidays hosted by the household owner, including guest lists, catering, decorations, and logistics.

Travel and itinerary planning:

Arranging travel plans, accommodations, and itineraries for the household owner and family members, whether for business or leisure.

Security and privacy:

Ensuring the security and privacy of the household and its residents, including implementing security measures, hiring security personnel if necessary, and maintaining confidentiality.

Vendor and contractor management:

Coordinating and overseeing relationships with service providers, contractors, and vendors who work with the household, such as maintenance personnel, landscapers, and suppliers.

Personal assistance:

Providing personal assistance to the household owner or family members as needed, which may include handling personal appointments, managing household inventory, and running errands.

Communication and coordination:

Serving as the primary point of contact for the household owner, managing their communications, scheduling meetings, and coordinating their daily activities.

Discretion and confidentiality:

Maintaining the highest level of discretion and confidentiality regarding the household’s affairs, the personal lives of the residents, and any sensitive information.

Emergency preparedness:

Developing and implementing emergency plans for the household, including procedures for medical emergencies, natural disasters, and other unforeseen situations.

Family support:

Providing support and assistance to family members as needed, including children, elderly relatives, or guests staying in the household.

Legal and compliance matters:

Ensuring that the household complies with all relevant laws and regulations, including employment laws, safety codes, and tax obligations.

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What are the responsibilities of a Chief of Staff?